Frequently Asked Questions
Here are some of the questions we are frequently asked by our clients, to give you some details about how it works. If there’s something you’d like to know, and you can’t find it here, please email us and we will be happy to assist you.

Q What does the term ‘hiring’ actually mean?

A Hiring, in essence, lets you enjoy and be responsible for the hired items for a fixed period of time. It’s similar to owning the item/s on a short-term basis. Like hiring a car, you get the benefit of the hired items for a stipulated period, but you are also liable for damage, breakage or loss.

Q How long may I keep the hired goods for?

A We are aware that function days can be busy or stressful. For this reason, we offer clients 2 days before collect day and return 2 days after the event, totaling 5 days. We only charge for the 1 event day. On the day of return, the goods must reach the warehouse within our opening hours. After that, we will have to begin charging you, as our turn-around (cleaning, preparing, packing) of the goods for other clients may be affected.

Q Do you deliver and collect?

A Unfortunately, we do not provide this service. Pick up and return is to be done by the client to our showroom in Hünenberg, Zug.

Q Must I clean the items before returning them?

A Please make sure that food-bearing items (like crockery, base plates, etc.) have been scraped clear of any debris before they are returned.

Q Can I pay for my order with cash? Credit Card?

A You can pay with cash or via EFT. Unfortunately, we do not have credit/debit card facilities. Account holder: Julie Gallagher, Bank: Credit Suisse, Branch: Zug, IBAN: CH24 0483 5078 8229 5000 0, BIC: CRESCHZZ80A, Account Number: 788229-50

Q How much is the breakage deposit? And how long after the event will I get my breakage deposit back?

A We charge a minimum deposit of 20chf or 20% of the hire cost. You will be refunded for your breakage deposit on inspection of the goods either at the return, time permitting or within 5 working days of the return date.

Q If I break it, do I have to pay for it?

A Unfortunately, yes, because we’ll need to repair or replace it. You will be invoiced for the sum required to repair or replace the item, if it is less than or equal to your breakage deposit. If that sum is more than your breakage deposit, you will be charged an additional fee. The items replacement cost usually ranges between 3-5 times the hire cost.